Fines of €670,000 on Cepal and doValue groups for inconvenience to debtors

Heavy “bells” with overall height 670,000 euros It fell to two collection agencies, Sibal and doValue from Ministry of Developmentto the repeated harassment of the debtors as well as offensive expressions.

“Unacceptable behaviors are not accepted“The Minister confirmed Kostas Skrikas.

Specifically, according to the announcement, two administrative fines in the total amount 670,000 euros Imposed on an equal number of loan and credit claims management companies Ministry of Development In application of Article 13A of Law 2251/1994.

especially:

1. Do Value Greece– Anonymous Loan and Credit Claims Management Company (AED.ADP): The General Directorate of Market and Consumer Protection of the General Secretariat of Trade of the Ministry of Development imposed an administrative fine of 435 thousand euros on this company for the following reasons:

• He made frequent calls to inform debtors of the presence of overdue debts It was subject to regulation that have been observed However, without previously obtaining the required confirmation from the company (a fine of 385,000 euros) and
• Engaged in malpractice by engaging in blatantly abusive behavior using Offensive expressions Against the debtor when informed of the existence of an overdue debt (a fine of 55,000 euros).

2. Sibal Hellas Anonymous Loan and Credit Claims Management Company (AED): The General Directorate of Market and Consumer Protection of the General Secretariat of Trade of the Ministry of Development imposed an administrative fine of 235 thousand euros on this company for the following reasons:

• Repeatedly harassing the debtor regarding the existence of an overdue debt without confirmation requested by the company, as well as coercive enforcement actions by issuing a payment order against the debtor, even though the debt was subject to settlement based on a court decision in the context of Law 3869/2010 and was strictly adhered to.
• It continued to Assigning orders To debtors information companies to inform debtors of their overdue debts which were subject to judicial regulation and were strictly complied with.

The consuming public can be informed about issues related to consumer protection on line 1520 as well as submit complaints about violations of consumer legislation at the online address https://kataggelies.mindev.gov.gr/https://kataggelies.mindev.gov.gr/.

The Minister of Development stressed the following: “Violation of the law and unacceptable behavior by collection agencies is unacceptable. Businesses must respect citizens and abide by the laws that regulate their operations. The Ministry of Development will continue intensive monitoring operations.”

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