“Bomb”: Thousands of mobile phones without internet in Greece in a few days – what happened

Vodafone: Vodafone announced the cancellation of the 3G network, which means that owners of old devices are now without the Internet!

Following the relevant announcements of our company on 1/15/2020 and 12/22/2021, we inform you that the 3G phase-out (which is done as part of the upgrade of 4G and 5G networks) is underway and expected to be completed nationwide within the first half of 2020. 2023.

We remind you that all subscribers can check the type of technology of their device (ie whether it is 2G, 3G, 4G or 5G) as well as their SIM card in any store in the Vodafone network.

Vodafone has ensured that all its subscribers who use an old technology SIM card can exchange it immediately and free of charge at the same points.

Now, the Internet (Internet) will be accessed through advanced 4G and 5G networks from devices that support the 4G or 5G network, with U-SIM technology cards, while voice and messaging services (SMS) will not be affected and will continue to be offered normally.

Contract, Card and Prepaid Program subscribers affected by a 3G network outage in their area have the right to terminate their contract without notice within two (2) months from the date of the outage and will be notified of this via an informational text message – SMS (excluding any remaining device or peripheral support).

Subscribers can check their device’s technology type (i.e. whether it’s 2G, 3G, 4G or 5G) as well as their SIM card at any Vodafone store.

Vodafone has ensured that all its subscribers who use an old technology SIM card can exchange it immediately and free of charge at the same points.

Learn more about removing the 3G network here.

For more information, contact Vodafone Customer Service (13830 for individuals and 1399 for corporate customers) or visit any Vodafone store.

Vodafone: Big slap.. What happened

The code of conduct of telecom companies towards consumers is changing, otherwise there will be fines!

The Code of Ethics for Provision of Electronic Communication Services to Consumers has been published in the Official Gazette.

The specified code binds providers such as Cosmote-ΟΤΕ, Vodafone, Wind and Nova to specific rules of “behavior” and sets conditions that must be met otherwise … penalties will be imposed!

indicative:

Communication with consumers: The Provider guarantees that the promotion and sale of its services takes place with respect to consumers.

When communicating with consumers, the provider’s employees promote and sell their services in a fair, transparent, responsible and clear manner. Also, while promoting the services, he clearly and clearly explains the basic terms and conditions, any restrictions, special conditions and costs of the products that consumers buy.

contact hoursCommunication with consumers, whether to visit a dwelling or by telephone, must take place at appropriate times and not take place during normal quiet hours, unless the person contacted agrees to do so. This also applies to automated telephone calls, which are made only in accordance with the terms and conditions specified in the current legislation on the protection of personal data.

Register of Article 11 of Law 3471/2006: The provider does not make calls to consumers who are included in the register of Article 11 of Law 3471/2006 and who have requested not to receive telephone calls for direct commercial promotion of products and services and for any kind of advertising purposes

Privacy: All data used to contact consumers when prospecting must be collected, forwarded and maintained in a manner consistent with data protection legislation.

Staff show: The Provider ensures that its employees, when communicating with consumers, announce immediately at the beginning of the contact their surname, the Provider they represent and the purpose of their contact. In particular, in the case of subcontractors/partners/vendors, the name of the subcontractor/partner/vendor company and its relationship to the provider must be clearly stated in the communication with consumers. That is, the communication must contain the content: “My name is ……………. I am calling from [όνομα εταιρίας υπεργολάβου / συνεργάτη / μεταπωλητή]which is a company cooperating with the provider [όνομα]».

Misleading expressions that create a false impression on consumers, such as “I am calling on behalf of the provider” should not be used. [όνομα]»If he is a subcontractor/partner/vendor employee of the provider.

Consumer groups at risk: The provider’s employees do not take advantage of the vulnerability of consumers who belong to sensitive groups, such as the elderly, minors, people with insufficient knowledge of the Greek language and people with special needs in order to achieve sales.

Vocabulary and Staff Courtesy: Provider employees, when communicating with consumers, address them courteously and use appropriate vocabulary. All information must be simple and accurate and presented in such a way that the relevant consumer perceives it directly and immediately. It does not mislead, and does not seek to mislead consumers in any way, by actions or omissions, by giving false impressions of the service provided by the Provider or the services provided by other service providers.

Opt out of promotional communicationsIn the event that the consumer declares or makes it clear that he is not interested, or that the call or visit annoys him, the provider’s employees are obligated to politely stop the call or visit immediately, without insisting that the person does not want to. consumer and without any kind of indirect pressure or coercion.

Record keeping: Records of telephone conversations of making sales with consumers are kept by the company making the sale for a period of six months from the sale, subject to the terms of the applicable framework. The above records include the date and time of the conversation with consumers as well as sufficient information to identify the relevant agent in accordance with applicable law for use in resolving any future complaint or problem that may arise. The provider informs the consumer of the said data retention period and provides him with the rights established by the relevant legislation for the protection of personal data, such as the right to object.

Offers: The provider communicates the main conditions and important restrictions that apply to the supply of its offers, such as the duration and expiry date of the offer, as well as any special conditions for the purchase of the offer, such as bundling with other products and services or restricting supply to a specific category of consumers.

Customer service: The provider ensures that consumer inquiries and grievances/complaints are dealt with in a timely and efficient manner. Complaints handling departments should be provided with adequate resources and satisfactory levels of authority.

In the event that the provisions of this law are violated, EETT may impose penalties by applying the provisions of Articles 137 and 138 of Law 4727/2020.