despite its problems RTX 4090with fused power transformers and statuses Burnt graphics cardsbeen making the rounds online, Nvidia has been keeping eerily silent for several weeks now.
One thing the company has said until recently is that it’s studying the issue to determine what’s really going on. Now, the tech giant has finally broken its silence, with official numbers on the scale of the problem and information on the most likely cause.
More specifically, Nvidia said it only knows of 50 incidents worldwideBut it does indicate that it intends to immediately replace the card of any user who encounters a problem, regardless of what manufacturer or cables they use. Moving forward, in terms of why, Nvidia’s research agrees with GamersNexus’ conclusions that We informed you a few hours ago. Where did the company end up? The most likely reason For thawed Transformers and burnt-out RTX 4090s it is A mistake made by users when building their computer. especially, It seems difficult to fully insert the new PCIe 5.0 12VHPWR connectors Thus many PC versions may have a few millimeters left. Since the load it is experiencing is so great, even those millimeters can cause such severe damage.
Nvidia also posted an image of its users tip, which you can find below along with their official response.
Nvidia’s official response to the burning RTX 4090s and melted Transformers:
We are actively investigating reports and have close to 50 cases worldwide.
Our findings so far indicate that a common problem is that the connectors are not fully seated on the graphics card. To ensure that the connector is secure, we recommend that you first connect the power supply to the graphics card to ensure that it is connected firmly and evenly, before placing the graphics card on the motherboard.
We’re also looking at additional ways to make sure the connector is secure before activating the graphics card.
NVIDIA and our partners are committed to supporting our customers and ensuring a fast RMA process, regardless of the cable or card used.
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