Didi: It is necessary to identify mobile network users

DEDDIE aims to have a better relationship with its customers and have a clear picture of its customer base, which is why it proposed to RAAEF to obtain the mobile phone data of every user contracted for electricity supply. In particular, the point amendments to the Guide to Cash Representation and Periodic Settlement (RAE Resolution No. 1443/2020, Official Gazette No. Β΄ 4737), recommended by the regulatory body DEDDIE, include two changes:

1. The administrator’s ability to access the mobile phone of his clients and
2. Forecast measurements on a monthly basis.

According to DEDDIE, both the monthly count and the goal of improving service to contract electricity consumers require DEDDIE to have access to the mobile phones of network users.

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What does Didi say?

As stated by DEDDIE: “In the context of continuous efforts to further modernize and fully digitize its services as well as improve its services to the customer / electricity consumer, it considers it necessary in the relevant declaration process (with an emphasis on Declarations of Representation – Termination of Representation) of electricity suppliers that it considers to be the responsible electricity supplier Advertise to DEDDIE at least one mobile phone number of the contracted user.

DEDDIE will be able to communicate directly with contracted customers/consumers for the imminent fulfillment of their orders, thus avoiding unnecessary transitions and significantly reducing their completion time, and at the same time all other necessary updates/communications between DEDDIE and the consumer/customer including notifications of upcoming charges.”

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What are the modifications?

The company proposes the following amendments to the Financial Supervision Law:

• Article 7, paragraph 1, point B, of the Cash Representation and Periodic Settlement Manual is amended and replaced as follows: “The customer’s name and postal address for their installation matching the load gauge above, as well as the customer’s contact details (Name of contact representative, mailing address of contact representative, current/valid mobile phone number, email address.)’
• Article 7, paragraph 2, point B, of the Meter Representation and Periodic Clearance Manual is amended and replaced as follows: “The name of the customer and the postal address of his facility corresponding to the load meter above, in addition to the customer’s contact information (name of the representative’s contact address, the contact representative’s mailing address and telephone), Which must also include the customer’s current/valid mobile phone number.”
• Article 8, paragraph 1, point B, of the Manual on Meter Representation and Periodic Clearing is amended and replaced as follows: “The name of the customer and the postal address of his facility conforming to the condition mentioned above, as well as in particular for the load meter requesting reactivation, the customer’s contact information (name of contact representative and telephone number ) which must also include the customer’s current/valid mobile number.
• The RAAE has put forward for public consultation a proposal by DEDDIE to partially amend the Manual on Meters and Measurements (RAE Resolution No. 30/2020, Official Gazette B΄ 370) in order to change the frequency of measurements.

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