GeForce RTX 4090: NVIDIA provides update on ‘melting’ 12VHPWR adapters – Nvidia

according to American companyIn all cases reported so far, a common problem has been found: the 12VHPWR adapters are not installed properly. NVIDIA estimates that there are about 50 such cases worldwide. More specifically, we read in the related announcement: “We are actively investigating reports. We know of about 50 cases worldwide. Our findings so far point to a common problem, which is that the connector was not fully seated (along with the socket) on the Graphics Card.

To ensure that the connector is securely in place, we recommend that you first attach the (included) power adapter (dongle) to the graphics card to ensure that it is connected firmly and evenly before proceeding with placing the graphics card on the motherboard. NVIDIA then concludes: “We are looking at additional ways to ensure that the connector is securely seated before powering up the graphics card.” Along with the related statement, the company released two images, the first showing the connector properly in place and one with the connector not “secured.” correctly into the socket.

Those affected by the adapter issue will benefit from the “expedited RMA process, regardless of the cable or card used.” This means that affected users will receive new graphics cards as soon as possible. Although in its statement NVIDIA talks about a bug/user error, as the company explained in a related question from a reporter for the Gamers Nexus YouTube channel, the damaged graphics card will be replaced. More specifically, an NVIDIA representative told Gamers Nexus: “Anybody has a problem [με τον προσαρμογέα] We’ll take care. We will speed up the RMA process.”

According to information from Gamers Nexus — obtained from NVIDIA partners — around 125,000 GeForce RTX 4090 graphics cards have been sold to date. If the number NVIDIA has released about accidents is correct, only 0.04% of cards were affected by graphics so this is not a widespread problem.